Orthodontic & Pediatric Dental Treatment Coordinator
Lori Smith joined the Pan Dental Care Team as Office Manager in 2002 and has become a dynamic key member. She is the perfect first impression at the front desk while greeting our new patients as they walk through our door, and as always, just as welcoming to our regular patients! We truly appreciate her diligence in maintaining the daily flow and smoothness of our dental team and consistently striving to keep patients satisfied with their personalized care.
A graduate of Melrose High School, Lori is formally trained as a Licensed Dental Assistant (LDA) with advanced education in front desk office management, member of the American Association of Dental Office Managers (AADOM) and has many years of in-depth dental private practice experience.
Lori’s strong dedication, expertise, and excellent communication skills have kept our patients extremely satisfied with a clear understanding of all types of dental insurance coverages, customized financial plans, and ease in scheduling appointments for the entire family.
Lori's patient service skills and friendliness are unsurpassed. She has kept our patient referral base rising and growing stronger with each year. We invite New Patients to schedule an appointment and discover why our office has been Voted #1 Dental Office by Reader's Choice Awards in Melrose and the surrounding communities since 2001.
Born, raised and a lifelong resident of Melrose, Lori has been married to her husband Bob for 26 years, and they have two children. Their daughter is currently pursuing a Doctor of Veterinary Medicine degree at the Tufts University Cummings School, and she is also a graduate of the Fletcher School of Law and Diplomacy at Tufts University. Their son is pursuing a degree in communications and media at University of Massachusetts, Amherst.
The Smith Family are avid sports fans and enjoy following their children's activities and events. Favorite family activities include spending time outdoors and quiet relaxing time by the ocean at their family summer home in Moody Beach, Maine. While they enjoy many water sports activities, they also enjoy attending the Boston Celtics and Boston Red Sox games along with following the BU Terrier and Umass Minuteman ice Hockey Teams.
“The best reward as Office Manager as well as Orthodontic & Pediatric Dental Treatment Coordinator is getting to know all of our wonderful patients and seeing their smiles grow bigger and brighter!
'I take great pride in managing the daily smoothness of patient flow throughout our office in a team-oriented fashion.”
FUN FACT #1: LORI WAS A WOMENS' ICE HOCKEY PLAYER FOR THE MASSPORT JETS HOCKEY CLUB!!
FUN FACT #2 AT MELROSE HIGH SCHOOL, LORI TRAVELED EXTENSIVELY WITH THE MHS MARCHING BAND, AND SHE WAS CAPTAIN OF THE VARSITY SOFTBALL TEAM.
Licensed Dental Assistant
With over 23 years of multi-faceted dental assisting experience, Heidi joined our Pan Dental Care Team on April 9, 2018, as a Front Desk Receptionist. She was extremely helpful as we transitioned from paper charts to a paper-less electronic digital records system. In January 2019, Heidi began regularly assisting Dr. Jeffrey Pan on Wednesdays and Thursdays in all phases of family and advanced dentistry, including pediatric children's dentistry, drill-less dentistry, dental implant placement, CEREC one-visit porcelain crowns, endodontics root canals, and cosmetic dentistry.
A native of Salem, MA, Heidi's favorite family fun is following her children's athletic activities.
'I love playing an important role with the entire team from working at the front desk with our awesome Office Manager, Lori Smith as well as the outstanding clinical team!'
FUN FACT: HEIDI IS A VOCAL ARTIST AND SANG WITH An AWESOME BAND. COME IN, AND ASK HER TO SING A FEW NOTES AND SHOW OFF HER VOCAL CHOPS!!
Licensed Dental Assistant LDA, Lead Dental Assistant
Theresa is an energetic and vivacious member of our dental team and has been Dr. Nelson Pan's Lead Dental Assistant since 1999. A graduate of Reading High School and Northeast Metropolitan Regional Vocational School in Wakefield, she studied to become a Certified Dental Assistant.
With a vast and keen knowledge of all phases of family and cosmetic four-handed dentistry, her expanded skills and expertise in patient management are highly essential in maintaining the everyday proficiency of Dr. Pan’s patient schedule. Her bright personality and positive enthusiasm keep patients of all ages comfortable and relaxed throughout the entire dental appointment. Over the years, Theresa has developed strong bonds with patients’ families that span many generations and they look forward to seeing her familiar cheerful smile during dental visits.
Away from the office, Theresa enjoys a busy and fun-filled home life with her husband, Steve, of 28 years. They have a daughter, two sons, and a Maltese dog named, Gus. Her family enjoys spending time together in Maine while boating and fishing for fresh-water bass and trout. Theresa is a fabulous baker and makes the most amazing home-made whoopie pies!
“I love working with patients of all ages from toddlers to teens to adults! I look forward to making every dental visit relaxing, enjoyable and comfortable.”
FUN FACT #1: IN HIGH SCHOOL, THERESA WAS A CHEERLEADER FOR BOTH AUSTIN PREPARATORY SCHOOL AND READING HIGH.
FUN FACT #2: THERESA AND STEVE, THE STAR BASEBALL CAPTAIN WENT ON THEIR FIRST DATE AT THE CHEERLEADERS DANCE AT READING HIGH. LATER THAT YEAR, THEY WERE SENIOR PROM SWEETHEARTS. THE REST IS HISTORY!!
Licensed Dental Assistant LDA, General and Orthodontic Assistant
A Honor graduate of St. Mary’s Annunciation of Cambridge and Bryman Institute where she studied to become a Certified Dental Assistant, she brings with her a wealth of knowledge in all aspects of dental assisting including orthodontics, family and cosmetic dentistry, and dental care management.
With a state-of-the-art Zoom 2!, Kathy performs the Zoom 2! Professional Teeth Whitening System here at Pan Dental Care. This process takes about an hour, and the results are dramatic -- up to seven to nine shades whiter in less than 60 minutes! You can quickly go on with your day right away with a whiter, brighter smile. Look for our special coupon on our Home page!
Kathy assists our In-house Orthodontist, Dr. Elise Vincelette, and together they enjoy the gratification of helping patients understand their orthodontic procedures. They make the orthodontic treatment easier and more comfortable with the most advanced techniques. Patients are invited for a complimentary free orthodontic consultation!
With over 30 years of dental assisting, orthodontic assisting, front desk administration and office management experience, Kathy has been a much-welcomed addition to our dental team for the past 15 years. Her kindness, warmth and valuable experience in patient management ensures ease and comfort during any dental procedure.
In 1982, after marrying her husband, John, who is a lifelong resident of Melrose, Kathy has made Melrose her home ever since! They have two sons, a Beagle mix and a domestic cat. The Delcore family favorite and longtime tradition are hosting their popular Patriots game parities with Kathy cooking and baking her specialty recipes. She also enjoys quilting classes and relaxes while knitting, reading, and gardening.
“As a general and orthodontic dental assistant, I am also known as the Zoom Whitening Professional! We invite you to treat yourself and learn more about a dental cosmetic makeover.'
'it is rewarding and stimulating to work in a productive, computerized, state-of-the-art dental office. It gives me great joy in caring for all of my patients and sharing my dental knowledge with children, adults, parents, and grandparents. We have the best experience working as a team with my co-workers, Office Manager Lori Smith, Orthodontist Dr. Elise Vincelette and the Pan Family, Drs. Debra and Nelson as well their sons, Drs. Jeffrey and Jason Pan.''
FUN FACT: KATHY WAS A CHEERLEADER AT ST. MARY'S ANNUNCIATION OF CAMBRIDGE. WE HAVE SEVERAL PATIENTS WHO IMMEDIATELY RECOGNIZED HER CHEERING VOICE AND KIND HEART!. WE ALL LOVE KATHY!
Dotty is a graduate of Melrose High School, Boston's Forsyth School for Dental Hygienists and Northeastern University. She is a meticulous, energetic, caring and outstanding member of our dental team since 2007. After graduating from Forsyth, she received advanced education in periodontal - oral physiotherapy training with the internationally renowned Dr. Gerald Kramer, Chairman of the Department of Periodontology, Boston University School of Dental Medicine.
At Boston University Goldman School of Dental Medicine, Dotty was an integral member of the periodontal clinical team and continuing education division, Dotty is credited for her contributions in the Department of Periodontology with Chairman, Dr. Gerald Kramer, and also, Dr. Hyman Smukler, Chairman of the Department of Oral Diagnosis.
With Dotty's professional experience as a member of the Team in the Institute for the Correction of Facial Deformities (ICFD) in the Department of Oral Maxillofacial Surgery along with Boston University-affiliated Faculty practices, Dotty brings with her the highest standard of excellence to our patients' comprehensive periodontal care and preventative general treatment.
Dotty is very proud of her five children, as is their father Dr. Michael W. Courtney. Sr., a periodontist. Their oldest three children are dentists and Honor graduates of Boston University Goldman School of Dental Medicine. Dr. Elizabeth Courtney Jones and her husband, Dr. Derek Jones, are family & cosmetic dentists and owners of Sanford Family Dental in Sanford, Maine. Dr. Sarah Courtney followed in her father's footsteps and specializes in Periodontology and Dental Implants. Dotty's oldest son, Dr. Michael W. Courtney, Jr., is an Honor graduate of the prestigious combined Medical Doctor (MD) and Oral Surgery program specializing in Orthognathic Oral-Maxillofacial Surgery (OMFS). Their youngest two children are Kathryn Courtney Roy who works in business finance overseeing highly successful Nationally-ranked Hedge Funds. Richard Thomas Courtney enjoys his fulfilling career in healthcare administration and has worked at Boston's Dana-Farber Cancer Institute to make his heartfelt team contribution at DFCI: Discover. Care. Believe.
Dotty enjoys leading an active healthy life in exercise cardio-kick-boxing and step classes as well as hiking the Mt. Washington Valley trails during every seasons including snowy winters in New Hampshire!!
'My goal as a dental hygienist is providing to the best of my ability, the highest level of care and education to patients, the ultimate being the feeling of gratification in seeing improvement in my patients' oral health at future visits, knowing they are satisfied and enlightened with their preventative treatment and motivated to continue maintaining their oral health.'
FUN FACT: DOTTY HAS FIVE CHILDREN, THREE OF WHOM ARE DENTISTS:
ADVANCED-TRAINED GENERAL DENTIST DR. ELIZABETH JONES OF SANFORD FAMILY DENTAL IN MAINE.
PERIODONTIST & DENTAL IMPLANTOLOGIST, DR. SARAH COURTNEY.
ORAL SURGEON, DOCTOR OF DENTAL MEDICINE & MEDICAL DOCTOR, DR. MICHAEL W. COURTNEY, JR.
THE YOUNGEST TWO CHILDREN KATHRYN ROY AND RICKY COURTNEY ARE IN THE BUSINESS FINANCE WORLD.
Samantha Lynch and her family have been longtime loyal patients at Pan Dental Care. So, we were excited when Samantha joined our team as a registered dental hygienist in June 2015, and later, she became full-time in April 2017.
Immediately, we discovered that Samantha's philosophies in oral physiotherapy care, preventative dental treatment, and patient education are of the highest level of standard that Pan Dental Care values so greatly. Patients constantly compliment her strong, focused, professional work ethic and diligence in motivating optimal oral health for a lifetime.
Samantha was born in Korea and adopted at age 4. She grew up in Natick, and after graduating from Natick High School she attended Simmons College in Boston where she earned her Bachelor of Arts degree with a double major in English and Philosophy. Later, she received her Bachelor of Science degree at the prestigious Forsyth School of Dental Hygiene at the Massachusetts College of Pharmacy and Health Sciences.
Happily married since 1999, it was wonderful fate and destiny that Samantha met her future husband, Michael, on a blind date set up by her best friend and dormitory mate at Simmons College. In 2006, Samantha and Michael moved to Melrose, and they have four beautiful children.
Fun excitement includes being a busy 'hockey family' and having a love of creating artwork. This past season was super exciting with their son, Cormac, playing on a team that won a Melrose Ice Hockey League Championship! With a keen interest in fine arts, daughter Carson has had her talented artwork displayed in multiple Melrose art exhibits including Memorial Hall, Melrose Public Library and schools throughout this area. The two youngest children have fun cheering at ice hockey games and are developing their artistic skills in drawing and painting. Samantha, Michael and their four children love traveling on vacation to Bermuda, Disney World, and Cape Cod.
'When my family moved to Melrose in 2006, I found Dr. Pan's office through the Readers Choice #1 Dentist Award, and we have been loyal patients ever since! '
'The peaceful environment, happy Staff, amazing state-of-the-art digital dentistry at Pan Dental Care were the main reasons that I decided to attend Forsyth School of Dental Hygiene in Boston. Upon graduating, I knew that Pan Dental Care was truly my first choice office to practice . I am proud to be a part of our tremendous top-notch team of dental professionals!'
FUN FACT: SAMANTHA'S FAMILY AND CHILDREN ARE TRULY GIFTED IN ART WORK AND FREE-HAND DRAWING. THEIR ART CREATIONS HAVE BEEN DISPLAYED NUMEROUS ART FESTIVALS AND EVENTS!!
In March 2020, our entire professional team at Pan Dental Care is truly excited to introduce Jennifer Cincottaas a highly-valued and phenomenal team member! Jennifer is thrilled to share her 20 years of excellence in adult and children's dentistry specializing in personalized, caring, gentle, trusting patient-centered approach. One of Jennifer's strongest areas of expertise are providing exemplary quality of care to toddlers, children, teens and adults with true dental fear and anxiety. Patients of all ages absolutely adore Jennifer's happy warm smile, soft soothing voice, peaceful manner, and optimistic outlook in life! We look forward to many years of close-knit, benevolent and dynamic teamwork!
From toddlers to school-aged children, and all-the-way to adult and geriatric care, patients instantly sense Jennifer's kindness, calmness, gentle manner and cheerful disposition in providing a wonderful dental experience that keeps families and individuals returning regularly for their preventative care, periodontal cleanings and comprehensive dental treatment. She not only enhances our entire dental team, Jennifer is impressing our loyal, long time patients - who are accustomed to the highest level of expectation of care - by receiving their satisfied stamp of approval! We invite you to discover how our dental team has been voted #1 in Readers Choice Awards and #1 Best of Melrose.
'Since the beginning of my career in family dentistry, I take great pride in my ability to make dental visits a comfortable, gentle, happy, positive and informative experience. My dental hygiene profession is tremendously gratifying while helping patients of all ages who have dental anxiety. I enjoy building strong, trusting professional relationships with my patients as well as helping each individual's needs on their journey to a healthy mouth and body. I look forward to sharing my knowledge and providing personalized patient-centered care for many successful years to come.'
We are extremely pleased to introduce Amanda who joined our dental practice in September 2017. She began her career in the dental field at 15 years old! With experience both clinically and clerically, Amanda has practiced as a Licensed Dental Assistant in a multitude of specialties including general & family dentistry, endodontics, and periodontics, until she furthered her education as a Registered Dental Hygienist in 2015. Patients enjoy her bright smile and enthusiasm treating every patient with compassion and gentle care. Amanda's philosophies in oral physiotherapy care, preventative dental treatment, and patient education are of the highest level of standard that Pan Dental Care values so greatly. With meticulous hand instrumentation skills, gentle technique and excellent patient rapport, Amanda have developed a strong following of patients who trust her clinical preventative care.
A native of Saugus, Amanda graduated in 2010 with Honors from the Northeast Metropolitan Regional Technical Vocational High School in Wakefield where she was a High Honors student in the Dental Assisting Program, inducted member of the National Honor Society and National Technical Honor Society. During freshman year in college, she attended the Southern New Hampshire University and was named to the Presidents List. Amanda then attended Middlesex Community College's Health, Science and Technology Center and graduated in 2015 with Honors in the Associate of Science degree program in Dental Hygiene where she was the recipient of the prestigious Dr. Stephen Stone Educational Scholarship Award. A member of the American Dental Hygiene Association (ADHA), Amanda is both a Licensed Dental Assistant and Registered Dental Hygienist.
Living in Stoneham since 2015, Amanda treasured every moment of her wedding in September 2018 with husband Zak! She loves spending quality time with family and friends. Community involvement includes a heartfelt tribute of volunteering, fundraising, and bike riding 28 miles for Reid's Ride: Charity for a dear family friend who lost his battle to cancer at age 20. All are welcome to join in this meaningful annual fundraiser. In addition, Amanda enjoys maintaining a healthy lifestyle through exercising, boxing, spin classes, and outdoor activities especially at the beach in the warm New England weather. Hobbies include gardening, baking and shopping!
'I strive to make my patient's dental cleaning a relaxing and comfortable experience. The smiles on their faces at the end of their appointment are the greatest reward, and it's a constant reminder of why I chose this career! It is extremely rewarding to have a positive impact on someone's life. Dr. Pan's office is such a welcoming environment where a friendly smile and encouragement are always guaranteed! I'm so happy to be a part of such a great team!'
FUN FACT: AMANDA HAS A SUPER GREEN THUMB AND IS AN AVID GARDENER. SHE LOVES HER PERENNIAL FLOWERING PLANTS THAT HAVE ALL THE COLORS OF THE RAINBOW. GORGEOUS!!'
Alison joined our dental team in 1996 with keen expertise in periodontal tartar detection, periodontics therapeutic maintenance and treatment planning of long-term preventative dental care. A lifelong resident of Melrose, she is a graduate of Melrose High School, Forsyth School for Dental Hygienists in Boston and Northeastern University earning a Bachelor in Health Science degree.
After graduating from Forsyth Dental Institute, Alison received advanced training in oral periodontal hygiene therapy and research methodology with Harvard University School of Dental Medicine's Dr. Sigmund Socransky, a research pioneer and Head of the Periodontal Research Department at Forsyth Dental Institute. She has many years of experience at Harvard's Faculty Periodontology practice as well as being an integral member of periodontal clinical research with world-renowned periodontists.
Having internationally published dental research combining periodontology, immunology, and microbiology, we now understand how the mouth, teeth, and gums are connected to overall general health. Alison is a knowledgeable expert at the forefront of oral physiotherapy techniques, periodontal dental hygiene, comprehensive and preventative treatment.
Alison is now the proud grandmother of five grandchildren. Life does not get any better than hearing the sound of little steps of tiny feet running throughout the house and brushing baby's’ first teeth!!! A lifelong resident of Melrose, Alison cherishes every fun moment with the grandbabies at playgrounds along with four generations of Wetherbee and Marcotti families. Favorite family vacations include trips to Bermuda and skiing in New Hampshire.
“After practicing with Harvard Faculty at Forsyth Dental Institute for many years, I am extremely blessed to practice dental hygiene with such an accomplished group of dental professionals. It is gratifying to work in a multi-specialty practice that includes an excellent periodontist, orthodontist, family and cosmetic dentists who are ALL perfectionists like me!!”
FUN FACT: ALISON IS A BATON TWIRLER. SHE EARNED A SPOT ON THE MELROSE HIGH SCHOOL MAJORETTE SQUAD AND TWIRLED AT THE MHS FOOTBALL GAMES!!
Gabriella Moscato is a Dean's List, 2017 Honor graduate, University of New England in Portland, Maine. She earned a Bachelor of Science in Dental Hygiene magna cum laude.
A stellar registered dental hygienist at Pan Dental Care since September 2018, she possesses excellent clinical skills in pediatric dentistry, periodontal soft tissue management as well as dental health education keeping patients of all ages well-informed of their oral hygiene care instructions. She keeps up-to-date with advanced hands-on continuing education courses on the latest innovative technologies in oral physiotherapy.
A lifelong resident of Wakefield, Gabriella graduated from Wakefield High School in 2013, played WHS Varsity Ice Hockey and enjoyed dancing at Dance Track Studio. She loves spending time cooking and baking with her Nonna and Mother making special longtime family recipes that are delicious, wholesome and nutritious. She loves the spring and summer warm weather and enjoys traveling to warm climate especially in the winter months.
With a steadfast fitness routine, she exercises daily lifting weights, cardio workouts and eats healthy meals. A favorite activity is skating and playing ice hockey.
“I love my dental hygiene profession and feeling the great accomplishment of being devoted to all aspects of my career through lifelong learning are truly rewarding.'
FUN FACT #1: BEFORE BECOMING A REGISTERED DENTAL HYGIENIST, GABRIELLA WAS OUR ADORABLE THREE YEAR OLD PEDIATRIC PATIENT HERE AT PAN DENTAL CARE.
FUN FACT #2: GABRIELLA PLAYED COLLEGIATE ICE HOCKEY THROUGHOUT HER FOUR YEARS AT THE UNIVERSITY OF NEW ENGLAND IN MAINE WHILE MAINTAINING HONORS AND DEAN’S LIST EVERY SEMESTER. VERY IMPRESSIVE!!
We are pleased to welcome Morgan as our Saturday registered dental hygienist.
A native of New Jersey, Morgan came to Boston to attend Forsyth School of Dental Hygiene at the Massachusetts College of Pharmacy and Health Sciences (MCPHS).
'My career in dental hygiene is wonderful and gratifying. We must do all we can to prevent dental disease. Healthy pink gums helps us live a longer and healthier life.'
Pan Dental Care
8:00 am-8:00 pm
3:00 pm-8:00 pm
8:00 am-8:00 pm
8:00 am-8:00 pm
Selected Fridays - Orthodontist
8:00 am-3:00 pm