Our Professional Staff
Lori (Cain) Smith, CDA, LDA, AADOM, Office Manager
Certified Dental Assistant (CDA)
Licensed Dental Assistant (LDA)
American Association of Dental Office Managers (AADOM)
Lori Smith joined the Pan Dental Team as Office Manager in 2002 and has become a dynamic key member. She is the perfect first impression at the front desk while greeting our new patients as they walk through our door, and as always, just as welcoming to our regular patients! We truly appreciate her diligence in maintaining the daily flow and smoothness of our dental team and consistently striving to keep patients satisfied with their personalized care
A graduate of Melrose High School, Lori is formally trained as a Certified Dental Assistant (CDA) with advanced education in front desk office management, Licensed Dental Assistant (LDA), member of the American Association of Dental Office Managers (AADOM) and has many years of in-depth dental private practice experience.
Lori’s strong dedication, expertise and excellent communication skills has kept our patients extremely satisfied with an in-depth understanding of all types of dental insurance coverages, customized finance plans, and ease in scheduling appointments for the entire family. Lori's patient service skills and friendliness are unsurpassed. She has kept our patient referral base rising and growing stronger with each year. We invite New Patients to schedule an appointment and discover why our office has been Voted #1 Dental Office by Reader's Choice Awards in Melrose and the surrounding communities since 2001.
Born, raised and a lifelong resident of Melrose, Lori has been married to her husband Bob for 26 years. They have two children and are avid sports fans and enjoy following their children's activities and events. Favorite family activities include spending time outdoors and quiet relaxing time by the ocean at their family summer home in Moody Beach, Maine. They also enjoy taking some time to four-wheel drive off the islands of Nantucket during the summer months. While they enjoy many water sport activities, they also enjoy attending Boston Celtics and Boston Red Sox games along with following the Boston University Terrier Hockey teams.
“The best reward as Office Manager is getting to know all the patients and seeing their smiles get bigger and brighter! I take great pride in managing the daily smoothness of patient flow throughout our office in a team-oriented fashion.”
Theresa (Quilty) Mello, Licensed Dental Assistant LDA, Lead Dental Assistant
Theresa is an energetic and vivacious member of our dental team and has been Dr. Nelson Pan's Lead Dental Assistant since 1999. A graduate of Reading High School and Northeast Metropolitan Regional Vocational School in Wakefield, she studied to become a Certified Dental Assistant.
With a vast and keen knowledge of all phases of family and cosmetic four-handed dentistry, her expanded skills and expertise in patient management are highly essential in maintaining the everyday proficiency of Dr. Pan’s patient schedule. Her bright personality and positive enthusiasm keep patients of all ages comfortable and relaxed throughout the entire dental appointment. Over the years, Theresa has developed strong bonds with patients’ families that span many generations and they look forward to seeing her familiar cheerful smile during dental visits.
Away from the office, Theresa enjoys a busy and fun-filled home life with her husband, Steve, of 28 years. They have a daughter, two sons and a Maltese dog. Her family enjoys spending time together in Maine while boating and fishing for fresh-water bass and trout. Theresa is a fabulous baker and makes the most amazing home-made whoopie pies!
“I love working with patients of all ages from toddlers to teens to adults! I look forward to making every dental visit relaxing, enjoyable and comfortable.”
Kathleen (O'Brien) Delcore, Licensed Dental Assistant LDA, General and Orthodontic Dental Assistant
With over 30 years of dental assisting, orthodontic assisting, front desk administration and office management experience, Kathy has been a much welcomed addition to our dental team for the past ten years. A graduate of St. Mary’s Annunciation of Cambridge and Bryman Institute where she studied to become a Certified Dental Assistant, she brings with her a wealth of knowledge in all aspects of dental assisting including orthodontics, family and cosmetic dentistry, and dental care management.
Kathy enjoys the gratification of helping patients understand orthodontic procedures, state-of-the-art digital dentistry, and she performs the Zoom! Professional Teeth Whitening System in our office. A resident of Melrose since 1982, her kindness, warmth and valuable experience in patient management ensures ease and comfort during any dental procedure.
After marrying her husband, John, who is a lifelong resident of Melrose, Kathy has made Melrose her home ever since! They have two sons, a Shetland Sheepdog/Beagle mix and a domestic cat. A family favorite and longtime tradition are hosting their popular Patriots game day get-togethers with Kathy cooking and baking her specialty recipes. She also enjoys quilting classes and relaxes while knitting, reading and gardening.
“As a general and orthodontic dental assistant, it is rewarding and stimulating to work in a productive, computerized, state-of-the-art dental office. It gives me great joy in caring for all of my patients and sharing my dental knowledge with children, adults, parents and grandparents. We have the best experience working as a team with my co-workers, Office Manager Lori Smith, Periodontist Dr. Sarah Courtney, Orthodontist Dr. Kelly Labs and both Drs. Debra and Nelson Pan.”
Registered Dental Hygienists:
Dorothy (Hong) Courtney, RDH
Dotty is a graduate of Melrose High School, Boston's Forsyth School for Dental Hygienists and Northeastern University. She is a meticulous, energetic, caring and outstanding member of our dental team since 2007. After graduating from Forsyth, she received advanced education in periodontal - oral physiotherapy training with the internationally renowned Dr. Gerald Kramer, Chairman of the Department of Periodontology, Boston University School of Dental Medicine.
As an integral member of the BUSDM periodontal clinical team and continuing education division, Dotty is credited for her contributions in the Department of Periodontology with Dr. Kramer, and also, Dr. Hyman Smukler, Chairman of the Department of Oral Diagnosis, and as a member of the team in the Institute for the Correction of Facial Deformities (ICFD) in the Department of Oral Maxillofacial Surgery along with Boston University affiliated private practices. Dotty brings with her the highest standard of excellence to our patients' comprehensive periodontal care and preventative general treatment.
Dotty is very proud of her five children, as is their father Dr. Michael W. Courtney. Sr., a periodontist. Their oldest three children are dentists and Honor graduates of Boston University School of Dental Medicine. Dr. Elizabeth Courtney Jones and her husband, Dr. Derek Jones, are family & cosmetic dentists and owners of Sanford Family Dental in Sanford, Maine. Dr. Sarah Courtney followed in her father's footsteps and specializes in Periodontology and Dental Implants. Dotty's oldest son, Dr. Michael W. Courtney, Jr., is attending a combined Medical Doctor (MD) and Oral Surgery program specializing in Orthognathic Oral-Maxillofacial Surgery (OMFS). Their youngest two children are Kathryn Courtney Roy who works in business finance overseeing highly successful Nationally-ranked Hedge Funds. Richard Thomas Courtney enjoys his fulfilling career as a Departmental Research Coordinator at Boston's Dana-Farber Cancer Institute to make his heartfelt team contribution at DFCI: Discover. Care. Believe.
Dotty enjoys leading an active healthy life in exercise step classes and cardio-kick-boxing as well as hiking the mountain trails (during all seasons including snowy winters!!!) in New Hampshire.
"My goal as a dental hygienist is providing to the best of my ability, the highest level of care and education to patients, the ultimate being the feeling of gratification in seeing improvement in my patients' oral health at future visits, knowing they are satisfied and enlightened with their preventative treatment and motivated to continue maintaining their oral health."
Stacey (Aborn) Delgenio, RDH
A lifelong resident of Melrose, Stacey is a graduate of Melrose High School, Middlesex Community College’s Dental Assisting Certificate Program and the University of New England’s Westbrook College of Health Professions in Dental Hygiene
With her combined education and clinical work experience at Tufts University School of Dental Medicine and private practice, Stacey has a high-level of expertise in all aspects of dental auxiliary utilization and dental hygiene treatment, patient management and comprehensive care. A tremendously diligent and conscientious registered dental hygienist, Stacey is exemplary in her instrumentation skills, radiographic technique, preventative recommendations and treatment planning for patients of all ages.
An active member of the Melrose community, Stacey leads a healthy lifestyle by exercising and participating in obstacle-course-race workout and cooking nutritious meals. Her happiest pride and joy are her two children. She loves attending her son’s hockey games and daughter’s dance lessons and recitals. Stacey relaxes during long walks with their Yorkshire Terrier dog.
“Seeing the smiles on patients’ faces and their exuberance in keeping their smiles healthy are the best! We have a dynamic dental team at Dr. Pan’s office where happy smiles come from our hearts!!!”
Samantha N. Lynch, RDH, BS, BA
We are extremely pleased to introduce Samantha who joined our dental practice in June 2015. Immediately, we discovered that Samantha's philosophies in oral physiotherapy care, preventative dental treatment and patient education are of the highest level of standard that Pan Dental Care values so greatly. Patients constantly compliment her kind, professional and meticulous work ethic and her enthusiasm to treat every patient with compassion and gentle care. With meticulous hand instrumentation skills, gentle technique and excellent patient rapport, Samantha has developed a strong following of patients who are already requesting her for their next dental hygiene visit!
Samantha was born in Korea and adopted at age 4. She grew up in Natick, and after graduating from Natick High School she attended Simmons College in Boston where she earned her Bachelor of Arts degree with a double major in English and Philosophy. Later, she received her Bachelor of Science degree at the prestigious Forsyth School of Dental Hygiene at the Massachusetts College of Pharmacy and Health Sciences.
Happily married since 1999, it was wonderful fate and destiny that Samantha met her future husband, Michael, on a blind date set-up by her best friend and roommate at Simmons College. They moved to Melrose in 2006 and have four beautiful children. Fun and excitement include being a “hockey family” and having a love of creating artwork. This past season was super exciting with their son, Cormac, playing on a team that won a Melrose Ice Hockey League Championship! With a keen interest in fine arts, daughter Carson has had her talented artwork displayed in multiple Melrose art exhibits including Memorial Hall, Melrose Public Library and schools throughout this area. The two youngest children have fun cheering at ice hockey games and are developing their artistic skills in drawing and painting. Samantha, Michael and their four children love travelling on vacation to Bermuda, Disney World and Cape Cod.
"When I moved to Melrose, I found Dr. Pan's office through the phone book. The peaceful environment, happy employees and the state-of-the-art digital dentistry at Pan Dental Care were the main reasons that I decided to become a dental hygienist."
Alison (Wetherbee) Marcotti, RDH, BS
Alison joined our dental team in 1996 with keen expertise in periodontal tartar detection, periodontics therapeutic maintenance and treatment planning of long-term preventative dental care. A lifelong resident of Melrose, she is a graduate of Melrose High School, Forsyth School for Dental Hygienists in Boston and Northeastern University earning a Bachelor in Health Science degree.
After graduating from Forsyth Dental Institute, Alison received advanced training in oral periodontal hygiene therapy and research methodology with Harvard University School of Dental Medicine's Dr. Sigmund Socransky, a research pioneer and Head of the Periodontal Research Department at Forsyth Dental Institute. She has many years of experience at Harvard's Faculty Periodontology practice as well as being an integral member of periodontal clinical research with world renowned periodontists.
Having internationally published dental research combining periodontology, immunology and microbiology, we now understand how the mouth, teeth and gums are connected to overall general health. Alison is a knowledgeable expert at the forefront of oral physiotherapy techniques, periodontal dental hygiene, comprehensive and preventative treatment.
Alison is now the proud grandmother of five baby toddlers. Life does not get any better than hearing the sound of little steps of tiny feet running throughout the house and brushing babys’ first teeth!!! A lifelong resident of Melrose, Alison cherishes every fun moment with the grandbabies at playgrounds along with four generations of Wetherbee and Marcotti families. Favorite family vacations include trips to Bermuda and skiing in New Hampshire.
“After practicing with Harvard Faculty at Forsyth Dental Institute for many years, I am extremely blessed to practice dental hygiene with such an accomplished group of dental professionals. It is gratifying to work in a multi-specialty practice that includes an excellent periodontist, orthodontist, family and cosmetic dentists who are ALL perfectionists like me!!”
Annette (Palano) Difillippo, RDH
Annette has been a steadfast, devoted and loyal member of our dental team since 1996. As our second most long-standing registered dental hygienist, over the years she has earned a strong reputation of providing consistently punctual, reliable, and efficient care while running on-time during scheduled dental hygiene and periodontal maintenance appointments.
A graduate of Melrose High School and Middlesex Community College’s Dental Hygiene Program, Annette has an in-depth multitude of private practice experience in patient management, preventative treatment and comprehensive care of toddlers, young children, teenagers, adults and geriatric patients. Her highly regarded reputation has resulted in a large patient following who appreciate her conciseness, preciseness, succinct mannerisms in completing procedures as quickly and comfortably as possible.
Annette enjoys travelling to Aruba, Bermuda and areas of warmer climate with her husband of 28 years and their daughter and son. One of her special enjoyments are watching her children play basketball and attending tournaments with family. She delights in spending loving quality time with her mother and sister who are all gourmet cooks with special recipes passed down from many generations.
“Time flies by so fast when you’re having fun, doing what you love, working with great people and seeing wonderful patients!”
Paula (Cain) Meroski, RDH
A dedicated and remarkably outstanding member of our dental hygiene staff since 2001, Paula is a gentle, kind-hearted practitioner who takes phenomenal pride in offering the highest quality of dental care to her patients, especially to the youngest of patients who find immediate comfort with her during what is their first dental experience for many. Paula’s true devotion to our patients' comprehensive care and preventive treatment are truly appreciated. Patients are highly satisfied with her warm, friendly and calm patient interaction, relaxed approach and clinically exceptional dental hygiene skills.
A lifelong resident of Melrose, she graduated from Melrose High School, Forsyth School for Dental Hygienists and Northeastern University. Paula is sister to Lori Smith, our Office Manager and we consider ourselves extremely fortunate to have the superb-outstanding duo on our team!
Born, raised and a lifelong resident of Melrose, Paula continues to be an active member of the Melrose community. Married to her husband for the past 23 years, they have two daughters and thoroughly enjoy watching them at dance recitals and basketball games. Together, they are passionate volunteers helping in charitable activities and organizations. A family favorite is spending time swimming and making sand castles on the beaches of Maine. Paula’s hobbies include knitting intricate patterns as well as enjoying water sports, paddle boarding and kayaking.
“As a registered dental hygienist, it is gratifying to provide the highest level of care while helping to calm patients and making the dental environment as easy, gentle and enjoyable as possible.”
Renee (Urbanski) Perez, RDH, RDT
Since May 2013, we thoroughly enjoy Renee’s enthusiasm, smile and joy as well as her excellent clinical skills while working at Pan Dental Care. Her optimistic and friendly personality fortifies her devotion to our patients’ comprehensive care as a registered dental hygienist and is a wonderfully outstanding asset to our office. She not only enhances our entire dental team, Renee is impressing our loyal, long time patients – who have a high level of expectation of care – by receiving their satisfied stamp of approval!
A graduate of Georgetown High School, Middlesex Community College’s Health, Science and Technology Center, she has earned two degrees in both Dental Hygiene (2010) and Dental Laboratory Technology (2005). With her combined dental education, knowledge, skills and working experience in dental hygiene and dental technology, Renee is a strong addition to our practice in family & cosmetic dentistry, periodontics, dental implants and orthodontics.
Renee and her husband treasure every moment together with their new baby boy and watching their pre-school-aged daughter learning something new every day! An avid photographer, Renee delights in taking digital photos and videos of her daughter, family and friends. She enjoys baking her family’s favorite pineapple upside-down cake and cooking new recipes. Having grown up near Bradford Ski area, Renee is an expert-level snowboarder since childhood.
“I completely enjoy working with Drs. Debra and Nelson Pan, Lori our Office Manager, Dr. Courtney our Periodontist in dental implants as well as the entire talented staff. Their expertise and dedication to the patients’ personalized care are extraordinary. I feel very fortunate and look forward to being a part of the Pan Dental Care Team for many years to come.”
Katherine Abigail Parker, RDH, BS
We are extremely proud to announce that Kate, who joined our dental practice in October 2013, is now attending Tufts University School of Dental Medicine in the Doctor of Dental Medicine (DMD) Program since July 2015 and will graduate in May 2019. We are delighted that Kate continues working as a dental hygienist on a part-time basis at Pan Dental Care. She is an outstanding clinician with superb hand skills and excellent patient rapport.
After graduating Methuen High School, she attended Framingham State College during freshman year and University of Massachusetts Amherst during sophomore year. While observing her friend in dental hygiene, Kate knew instantly that she wanted to pursue this career path. The following year, she enrolled at Middlesex Community College's Dental Hygiene Program and graduated in 2011 with high honors and was on the Dean’s List every semester. While enjoying the gratification of her clinical career, she graduated with honors with a Bachelor in Science degree in 2015 at the University of Massachusetts in Boston. Congratulations, Kate!
“I knew I wanted to become a dental hygienist after shadowing my own hygienist prior to applying to dental hygiene school. I witnessed some of the relationships that were made between patient and hygienist and fell in love with this career where you are able to be a professional, clinician, educator, nurturer, and friend all simultaneously.”
“I believe strongly that a dental hygienist should be diligent, meticulous, and gentle while ensuring the patient is comfortable and happy with treatment they are receiving. In the next five years, I plan to be continuing my education while working in the field that I love and perhaps starting a family of my own!”